Pay on MeroAuction
Use eSewa or Khalti. Funds sit in escrow, not with the seller.
Buyer Protection
Every eligible order is covered for 30 days after delivery. If the item is not as described, damaged, or never arrives, we freeze the payout until the case is closed.
How it works
Confirm delivery
Mark the order received, or wait for the auto-complete window.
Open a case
You have 30 days after delivery. File from Resolution Center.
We hold the money
Escrow stays frozen until the seller, then MeroAuction staff, resolve it.
What is covered
Item not as described
It does not match the listing photos, condition, or specifics.
Damaged in transit
It arrived broken, leaking, or otherwise unusable.
Wrong item
You received a different product, size, or color.
Never arrived
The seller marked it shipped but tracking never showed delivery.
How to file
- Open the order and choose Return or open Resolution Center.
- Pick a reason, add photos, and say whether you want a refund.
- The seller has 3 days to accept or decline.
- If they stay silent, MeroAuction staff decide. Escrow stays frozen.
Prepaid return labels are not included in this go-live. Arrange return shipping with the seller if a return is approved.
Not covered
- · Changed-mind returns unless the listing allows them
- · Items you already used beyond inspecting them
- · Purchases paid outside MeroAuction
- · Counterfeit claims that need a separate authenticity programme (not in this fee)
Buy with confidenceBuyer protection & secure payments
Worldwide shippingMillions of products, delivered globally
24/7 customer supportWe're here to help
Easy returnsHassle-free within 30 days